🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!
Letter

Band 5+: You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: - The date you purchased the phone and order number - Describe the damage to the phone and its faulty battery - What action you expect them to take (e.g., a refund or a replacement)

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!
Check it out
Note: Both the topic and the answer were created by one of our users.

Dear Customer service team,

I am writing to say that i recently bought a new smartphone from your store and,unfortunately, it arrived with some defects on it.

The day i bought the device is 10.01.2026.The smartphone was all packed, but when i opened it i noticed that the screen was a half broken.I tried to turn the smartphone on but i was not satisfied, it kept overheating.As far as i am concerned, it says on your website that you guarantee replacement in this kind of cases.I would like to know what i should do and wait for.

I look forward to your response.

Best wishes,

Dagmara

Word Count: 106

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
smartphone: 3
Try using synonyms for the above words

Task Response

5
The letter addresses all the requirements of the task, including details of the defects, purchase date, order number (implicitly), and desired resolution. However, there are some minor omissions, such as not explicitly stating the order number and not providing more specific details about the desired resolution (e.g., specifying a refund or replacement). To improve, include the order number and be more specific about whether you want a refund or a replacement. The letter falls short of the required 150 words.

Coherence & Cohesion

5
The letter is generally coherent, but could benefit from improved paragraphing and transitions to enhance the flow of information. Consider organizing the letter into distinct paragraphs, each addressing a specific point (e.g., introduction, details of defects, purchase information, desired resolution, and closing). Using more formal connectors and transitional phrases would also improve cohesion.

Lexical Resource

5
The vocabulary used is adequate but could be more precise and varied. For example, instead of 'some defects,' you could specify 'several cosmetic and functional defects.' Using synonyms and a wider range of vocabulary would enhance the letter's impact. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

4
The letter contains grammatical errors that affect clarity. For example, the sentence 'The day i bought the device is 10.01.2026' should be rephrased for better grammatical accuracy and clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper punctuation. Proofreading carefully before submission can help identify and correct these errors.

Answers On The Same Topic:

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear sir/ madam i hope you are doing well, i am writing to express my concern about latest purchase. I ordered a mobile phone last week which i recevied today. Firstly, i took the membership and paying extra every month where mobile should be delivered the next day of purchased but its been a week […]

Band 4+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir, My name is Gold Ese, and I recently purchased an iPhone 17 pro-max from your online shop with order Number- 138442DB, on 15th May, 2026, which was delivered 17th May, 2026 being today. Upon opening of the package, I discovered a crack on the screen of the phone, and turning it on, some […]

Band 6+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir/Ma, I hope this letter finds you well. i am writing to make a complaint about the phone i recently purchased from your website @pleasure gabget on the 23rd of may 2026, at 3;35pm with identification number of 123456789. An esim 15 promax glass case with a mint colour and 525gb space and i […]

Band 5+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir, I hope you are well. I am writing to report an issue with the mobile phone I purchased a few months ago from Bismillah Store. After some time, the mobile phone’s sound is not clear, and the battery’s health is short-lived. However, this mobile phone has a 12-month warranty. Because when I buy […]

Band 5+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Greetings,dear retailer Recently,i have purchased a smartphone from you,more accurately an Iphone 14.It was 4 days ago.According to your description,the state of this certain phone was perfectly fine,as it should be.However,there are significant dissimilarities between expected and real model.Firstly,when just unpacked,the phone screen,which is the most crucial part of the phone,was already wide cracked.Indeed,it made […]

Band 4+
See All

Other Topics:

You should spend about 20 minutes on this task. You paid a refundable deposit when you rented an apartment a year ago. You left the apartment last month in good condition but the landlord won't return your deposit. Write a letter to the landlord. In your letter, introduce yourself and say why you are writing ask for the return of your deposit inform the landlord of possible action if he/she does not agree to refund the amount Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows:

Dear Mr. Alzahrani, I am writing in regard to the refund of my security deposit I was paid. My name is Muhammed Fayis and I would like to inform you that, the refundable security deposit of 1500 riyals not credited to my bank account until now. As per our contract, the amount will be credited […]

Band 5+

You should spend about 20 minutes on this task. One of your pen pals will shortly be visiting your city. For some reason, you cannot manage to meet him at the airport on time. Write a letter: asking him to wait for you at the airport and tell him how to identify you. You should write at least 150 words. You do NOT need to write your own address.

Dear Sam, How are you? I hope you are doing well. I am really excited to see you. I have checked your flight time and it is on time without any delays. I hope you will land as early as mentioned in the ticket. Once you arrived, you can relax some time at the arrival […]

Band 5+

You recently attended a lecture by a visiting professor in your department. You found the topic fascinating and would like to learn more. You want to ask the professor if you could meet briefly to discuss potential research opportunities or independent study options related to the lecture topic. Task: Write an email to the visiting professor. In your email, do the following: Mention what you found interesting about the lecture Explain your academic background and interests Request a brief meeting to discuss research or study opportunities

Dear Professor, I have recently attended on your lectures on Artificial Intelligence and found this topic very engaging. The way you expressed your opinion about how this technology can help humanity solve some of the most important issues sparkled my interest in this area. As a student who is planing to write his thesis about […]

Band 5+

During a recent plane journey, you sat next to a businessman who owns a chain of restaurants. You talked to him and he suggested that you should contact him about a possible job in one of his restaurants. Write a letter to this businessman. In your letter remind him when and where you met tell him what kind of job you are interested in say why you think you would be suitable for the job

Dear Sir, I hope this letter finds you well. My name is Dhoha that girl who tell here to contact you about a job in one of your restaurants. Yesterday, i was on the plane to Madrid and fortunately we met by chance. You are a businessman who owns a chain of restaurant in Barcelone, […]

Band 4+

You are moving to a new city for work and want to invite a friend to help you move into your new apartment. Write a letter to your friend. You should include details about: - when you are moving and how long it will take - what kind of help you specifically need from them - how you will thank them or compensate them for their time

Dear Siya, I hope you are doing well. I’m writing this letter to let you know that, next month me and my family is moving to Chennai for joining new company. I’m looking for your help to move into my new apartment. We are planning to shift next month mid around 16-Jun and it would […]

Band 5+

You would like to take some time off of work to attend a training course. Write a letter to your supervisor asking for permission to attend the course. In your letter * describe the training course. * say how it will help improve your job performance. * explain how much time you need off and ask for permission.

Dear Sir, I hope you are doing well. I am planning to get enrolled in a short course in the next month. I am writing to you regarding this today. To get started with the course, I am thinking of getting myself admit to a short course on graphics designing. To cope with the modern […]

Band 5+
See All
We have detected unusual activity on your device.
Please verify your identity to continue.
Note: This verification step won't sign you in. If you have a premium account, please log in to access the service as usual.
Google/Gmail Verification
Or verify using Email/Code
We've sent a verification code to:
youremail@gmail.com (Not your email?)
Enter it below to complete the verification process.
Ensure your email address is correct, your inbox is not full, and you check your spam folder. If no email arrives, consider using an alternative email.
You will need a Premium plan to perform your action!
Note: If you already have a premium account, please log in to access our services as usual.

Plans & Pricing

Our mission is to make quality education accessible for everyone.
However, to keep our hardworking team running and this service alive, we genuinely need your support!
By opting for a premium plan, not only do you sustain us in achieving the mission, but you also unlock advanced features to enrich your learning experience.

Free

For learners who aren't pressed for time
What's included on Free
100+ Cambridge IELTS Tests
Instant IELTS Writing Task 1 & 2 Evaluation (2 times/month)
Instant IELTS Speaking Part 1, 2, & 3 Evaluation (5 times/month)
Instant IELTS Writing Task 1 & 2 Essay Generator (2 times/month)
500+ Dictation & Shadowing Exercises
100+ Pronunciation Exercises
Flashcards
Other Advanced Tools

Premium

For those serious about advancing their English proficiency, and for IELTS candidates aspiring to boost their band score by 1-2 points (especially in writing & speaking) in just 30 days or less
What's included on Premium
Save Your IELTS Test Progress
Unlock All Courses & IELTS Tests
Unlimited AI Conversations
Unlimited AI Writing Enhancement Exercises
Unlimited IELTS Writing Task 1 & 2 Evaluation
Unlimited IELTS Speaking Part 1, 2, & 3 Evaluation
Checked Answers Will Not Be Published
Unlimited IELTS Writing Task 1 & 2 Essay Generator
Unlimited IELTS Speaking Part 1, 2, & 3 Sample Generator
Unlimited Usage Of Advanced Tools
Priority Support within 24h (12-month plan only)
Click Here To Explore All Tools →
Limited Time Offer
30% OFF!
Ends in a few hours
Select a plan:
One-Time Payment Excellent Reviews Trusted by 1M+ Learners Unlimited Usage
$16.99 $11.97 for 1 month (only ¢40/day)
$50.99 $25.97 for 3 months (only ¢29/day) $8.66/mo
$101.99 $44.97 for 6 months (only ¢25/day) $7.50/mo
$204.99 $61.97 for 12 months (only ¢17/day) $5.16/mo Priority support!
Get 12 Months — Best Value →
Due to the nature of our service and the provided free trials, payments are non-refundable.
Nếu bạn là người Việt Nam và không có hoặc không muốn trả bằng credit/debit cards, bạn có thể thanh toán bằng phương thức chuyển khoản:



Chọn gói:
419,000₫ 277,000 ₫ cho gói 1 tháng (chỉ 9,233₫/ngày)
1,239,000₫ 597,000 ₫ cho gói 3 tháng (chỉ 6,633₫/ngày)
2,469,000₫ 1,027,000 ₫ cho gói 6 tháng (chỉ 5,706₫/ngày)
4,929,000₫ 1,417,000 ₫ cho gói 12 tháng (chỉ 3,936₫/ngày)


Sau khi chuyển khoản, vui lòng đợi trình duyệt tự động điều hướng bạn trở lại Engnovate và bạn sẽ ngay lập tức nhận được mã kích hoạt tài khoản premium.
Nếu có lỗi xảy ra, bạn có thể liên hệ với team thông qua một trong các phương thức: email đến helloengnovate@gmail.com hoặc nhắn tin qua facebook.com/engnovate.
Vì toàn bộ công cụ trên website đều có thể sử dụng thử miễn phí, Engnovate không hỗ trợ hoàn tiền.