Band 4+: You recently purchased a new appliance from an online retailer, but it arrived damaged. Write a letter to the customer service department of the online retailer. In your letter, you should include: - Details of the appliance you purchased (model number, date of purchase). - A description of the damage. - What action you would like them to take (e.g., replacement, refund).

Dear Sir/Medam,

hello id like to tell you about a Cell Phone i purchased from you are shop on 20 jully 2025 cell phone model number are iphone 15 pro max bill are on the name of naveed.

i inform you about the phone is screen are damaged i can’t see screen of phone you are phone paking are not good because i try to open the phone paking then saddenly mobile are out of cover then he broke in ground this is not my folt you ask from you are staf why you are paking are not good this is my first time i buying from you are shop but iam so sad for this problem now you tell me what can i do next. if this is possible you replace my phone and give me another phone please because now i don’t have a phone Thank.

Kind regard

Naveed.