Band 5+: You recently purchased a new appliance from an online retailer, but it arrived damaged. Write a letter to the customer service department of the online retailer. In your letter, you should include: - Details of the appliance you purchased (model number, date of purchase). - A description of the damage. - What action you would like them to take (e.g., replacement, refund).

Dear Sir or Madam,

I am writing to complain about the damaged washing machine that I just bought from your company recently.

I purchased washing machine that called Minimal18 model through ABC retail website on 3 June, two week before delivery date. I have been waiting for two week for the machine. When the washing machine delivery arrived, the lid was broken and and the main moter was not work. As a result, I was unable to use the machine.

I was really disappointed not only about the washing machine qaulity and also the inconvinience delivery that took more than gurantee dalivery date to obtain the machine. I would like to return this machine and refund the payment. I would like the suggest that your companyy should provide policy that look after the customer in the same case in the future. I am look forward to hearing from you.

yours sincerely,

Tash