Certainly! Here’s a spoken version of the letter — written in a natural, conversational tone for a short presentation or phone call to customer service:
—
Speaking Script:
Hello, and thank you for taking the time to speak with me today.
I recently purchased a new smartphone — it’s the [Brand and Model] — and unfortunately, I’ve been experiencing several issues with it since day one.
The main problems are that the phone gets very hot even during light use, the battery drains extremely quickly, and the touchscreen often stops responding. To make things worse, the phone sometimes restarts by itself, which has caused me to lose data and miss important calls.
These issues have really affected my daily routine. I use my phone for work, navigation, staying in touch with people, and organizing my schedule. Not being able to rely on it has been both frustrating and inconvenient.
Because of all this, I’m hoping for a proper resolution — ideally, I’d like a replacement device or a full refund. I’m also open to having it repaired if it can be done quickly and at no extra cost.
I’ve kept my receipt and any documentation you may need, and I’d really appreciate your help in resolving this as soon as possible.