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Letter

Band 5+: You Recently spent a night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. write a letter to the hotel manager. In your Letter -Describe the problem -explain what happened when you asked the hotel staff for help -say what you would like the manger to do

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Note: Both the topic and the answer were created by one of our users.

Dear sir or madam,

I wanted to inform you that I faced a huge trouble while staying at your hotel. I was unable to get the suite I booked instead I got a double-bed room. Asking the staff was not helpful either as it was Christmas and no one was listening about my inconvenience.

I booked a suite at your hotel prior a month on Christmas. When i got there they gave me the keys of room. When I reached the room it was two-bed room. This stay at your hotel was a treat I was giving myself but was so disappointed with the experience.

When I asked reception about the room they said they are busy. After waiting for hours there they told me that they are not able to help me as all suites are occupied.

For this terrible experience, I am hoping to get a compensation. So, as a compensation I want a day in suite and some extra services such as spa, massage and dinner for no charge. This can help me give the experience I desired to have.

Hope you will take these suggestions in consideration.

Yours sincerely,

Guri

Word Count: 194

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 3

suite: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The problem is clearly described, the interaction with staff is explained, and a reasonable compensation is requested. However, some aspects could be more detailed for a higher score.

Coherence & Cohesion

5.5

The letter's message is mostly understandable. However, the flow could be improved with better transitions and paragraph structure. The numerous grammatical errors negatively impact the overall coherence.

Lexical Resource

5

The vocabulary used is appropriate for the context, but lacks range and sophistication. More precise and varied language would enhance the letter's impact.

Grammatical Range & Accuracy

4

The letter contains numerous grammatical errors that affect clarity and fluency. Improved grammatical accuracy is essential for a higher score.

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