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Letter

Band 7+: You Recently spent a night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. write a letter to the hotel manager. In your Letter -Describe the problem -explain what happened when you asked the hotel staff for help -say what you would like the manger to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to report an issue that I experienced during my stay at your hotel last night.

Let me explain the situation. The room heater in my room was not functioning properly, and it was incessantly producing unwanted noises. And because of this, it not only caused me trouble while sleeping but it also hindered my concentration, since I was preparing for my job interview for the following day.

Moreover, when I approached one of your staffs for the help, he was completely clueless and said he cannot provide any solutions, as it was already too late to call a technician. I also urged him to provide me another room, but he refused, stating all the other rooms were occupied.

I am exceedingly disappointed with the services of your hotel given the amount I had to pay for my stay. Could you please conduct a thorough investigation to this matter? And I also hope to receive my full refund as well as some compensations.

Thank you for your understanding, and I look forward to your response.

Yours faithfully,

Dal K C

Word Count: 186

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

8

The letter clearly addresses all parts of the task. The problem is well-described, the interaction with staff is explained, and a clear request for action is made.

Coherence & Cohesion

7

The letter is mostly easy to follow. Minor improvements in flow and paragraphing could enhance readability.

Lexical Resource

7.5

A wide range of vocabulary is used effectively. The language is mostly precise and natural.

Grammatical Range & Accuracy

6.5

While the letter demonstrates a good range of grammatical structures, a few errors affect the overall fluency. Improving accuracy will enhance the overall score.

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