Band 6+: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

Dear Sir or Madam,

The reason is why I am writing this letter is that once again I want to explain my dissatisfaction about the noise coming from faulty heating system which disturbed me in the hotel.

Three days ago, I stayed in your hotel which I had heard from people had good service quality. However, I didn’t see this compliment.That day, I was very exhausted because I had come from a long journey and I need a quite place for relaxation. But, for this night, I have been suffering from noise pollution. Due to this noise pollution ,it is very hard for me to rest.

If you remember, I had complained to you about this before as well. You said that in such a situation, the hotel should fully cover the expenses. Besides that, You told me to contact you within twenty-four hours. Even then, I waited for you for two days.

In this case, I think making the customer wait is unfair. For this reason, I request that you transfer the expenses to my bank card.

I hope you will understand this disturbing situation and will give a helping hand to solve this problem.

Best regards,

Shodiyona Abdumajidova