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Letter

Band 6+: You recently stayed at a hotel and left an item of value behind. You have tried to call the hotel, but you were unable to get through to the right person. Write a letter to the hotel manager. In your letteR Provide details of your stay and the item you left behind. Explain what happened when you tried to call the hotel. Suggest how you would like the item to be returned to you.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam,

I am writing to express my concern about my precious black leather carry bag that I am assuming that I have left during checkout from your Hotel Grand Marriott on December 29, 2025 after a two-day stay for business meeting. The bag contains vital documents including my passport and a gift from my late grandfather holding great value for me. I am attaching a picture of that bag for your reference.

I am grateful for the service I have received during my visit. However, I found the online customer care service is not appropriate, as I have tried to reach out to you department of lost and care by a phone call to find my bag but it was unreachable. Moreover, after multiple calls and no response from your team, I have even tried to contact the customer care team at the reception desk of your hotel but instead of understanding my concern and urgency they respond with they are unable to help me as this situation belongs to different department not their and they hang up my call with no proper explanation which I found unprofessional and unacceptable.

I request you to please take some swift action and find my bag at your earliest convenience considering the importance it holds for me. Incase you will find my bag then please leave me a message on my given email or get it delivered on my address at 36 Woodstock street on Sunview road of Guelph. I would pay the price for the courier service with a token of appreciation fee for your services. I request you please improve your customer services to avoid such delays in future.

Thank you for your consideration. I am hoping to hear back from you at your earliest convenience.

Yours faithfully,

Deepthi Walia

Word Count: 301

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
service: 3
customer: 3
please: 3
Try using synonyms for the above words

Task Response

8
The letter appropriately addresses all parts of the task, providing sufficient detail about the stay, the lost item, and the issues encountered while trying to contact the hotel. The tone is generally appropriate, balancing politeness with a clear expression of concern. To further improve, consider streamlining some sentences for conciseness and ensuring consistently formal language throughout.

Coherence & Cohesion

5
The letter is generally coherent and logically organized, presenting the details of the stay, the lost item, and the issues with contacting the hotel. However, the transitions between some ideas could be smoother, and some sentences are a bit lengthy, affecting readability. Paragraphing is adequate, but could be improved to enhance clarity. For example, the second paragraph could be split into two to separate the gratitude for the service from the complaint about customer care.

Lexical Resource

6
The letter demonstrates a good range of vocabulary, using appropriate words and phrases to describe the situation and express concerns. There is room for improvement in using more precise and sophisticated language to elevate the tone and impact of the letter. For instance, instead of 'vital documents,' you could use 'irreplaceable documents.'

Grammatical Range & Accuracy

5
The letter exhibits a mix of simple and complex sentence structures, but there are noticeable grammatical errors and awkward phrasing that impact clarity. Correcting these errors and refining sentence structures would significantly improve the overall quality of the letter. For example, in the first paragraph, the phrase 'that I am assuming that I have left' can be simplified to 'that I left.' Also, ensure subject-verb agreement and correct tense usage throughout the letter.

Answers On The Same Topic:

You recently stayed at a hotel and left an item of value behind. You have tried to call the hotel, but you were unable to get through to the right person. Write a letter to the hotel manager. In your letteR Provide details of your stay and the item you left behind. Explain what happened when you tried to call the hotel. Suggest how you would like the item to be returned to you.

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