Letter

Band 6+: You recently stayed at a hotel while attending a business conference. Unfortunately, several problems occurred during your stay. Write a letter to the hotel's general manager. In your letter: • Explain the problems you faced. • Describe how these issues affected your stay. • State what you would like the hotel to do to make up for the inconvenience.

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Dear Sir or Madam,

I am writing this letter to express my dissatisfaction related to service which I received during my stayed at your hotel for a business conference.

Unfortunately, there were several problems occurred during my stay at your 5 star hotel which is situated in the heart of the city Toronto. First of all, I was unable to get help about finding my room. Secondly, staff treated me very badly, they were very rude towards me whenever I asked any question related to the city. Thirdly, heating and elevator were not working properly in the building. So, these kinds of problems affected my overall schedule during my stay and even my sleep also.

I do not want anything from you, but I would love to give some suggestions based on my bad experience. You should provide proper training to your staff related to customer service. Moreover, provide proper facilities to the customers so they cannot suffer from any problems.

Yours faithfully,

Sahid

Word Count: 164

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

related: 3

during: 3

Try using synonyms for the above words

Task Response

The letter addresses the task, explaining some problems encountered during the hotel stay and their impact. However, the description of the problems and their effects could be more detailed and specific. The request for compensation is weak, focusing more on general suggestions rather than a specific resolution. To improve, provide more concrete details about each problem and how it specifically affected your stay. Also, clearly state what you expect the hotel to do to compensate for the inconvenience.

Coherence & Cohesion

The letter is generally organized, but the flow could be improved. Consider using more varied cohesive devices to link ideas within and between paragraphs. For example, transition words and phrases could be used to signal the relationships between the problems and their impact. The paragraphing is acceptable, but could be more effective with clearer topic sentences.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in terms of precision and variety. Using more specific and descriptive language could enhance the impact of your complaints. For instance, instead of 'treated me very badly,' you could provide more detail about the staff's behavior. Also, try to incorporate a wider range of vocabulary related to hotel services and customer service issues.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Focus on improving sentence structure and verb tense consistency. For example, 'problems occurred' should be 'problems that occurred'. Pay close attention to subject-verb agreement and correct article usage. While the range of structures is present, accuracy needs improvement to ensure the message is conveyed effectively.

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Task Response

Coherence & Cohesion

Lexical Resource

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Coherence & Cohesion

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