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Letter

Band 5+: You rented a car from car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. In your letter 1. Introduce yourself 2 explain the situation 3.say what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

I am writing to complain about the problem with air conditioner of the var which i rented on 20th may from GM cars rental servise.

My work as a sales agent involves driving a car for about 2-3 hours per day. Driving a car without functioning air conditioner in this very hot weather is both uncomfortable and dangerous for health. After driving for a few days I started having serious headaches and my overall productivity substantially.

The car that i rented is GM Nexia 3 model with number plate 60 M 234 NA . When I was handed the car I was assured by the dealer that the car was in perfect condition and everything was working fine. To my surprise, after driving for just one day the air conditioner stopped working.

Despite the fact that i have already contacted the comopany about the problem a week ago but nothing has been done yet . I request an immediate replacement of the car and expect a reply from you as soon as possible. I also believe i deserve an apology compensation for the inconvenience caused to me.

Yours faithfully

Sarvinoz.

Word Count: 190

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
driving: 4
about: 3
conditioner: 3
Try using synonyms for the above words

Task Response

6
The letter addresses all three points of the task by introducing the situation, explaining the issue with the air conditioner, and stating the desired action from the company. However, there are some minor errors in addressing the task, such as missing details like the specific date of the rental and the exact request for action.

Coherence & Cohesion

4.5
The letter is mostly coherent and cohesive, with a clear structure of introduction, explanation, and request. However, there are some issues with paragraphing and linking ideas smoothly. Additionally, there are some repetitive phrases that could be improved for better flow.

Lexical Resource

4.5
There is a good range of vocabulary used throughout the letter. However, there are some spelling and word choice errors (e.g., 'var' instead of 'car', 'servise' instead of 'service', 'comopany' instead of 'company'). To enhance lexical resource, aim for more precise and varied vocabulary.

Grammatical Range & Accuracy

4.5
The letter demonstrates a variety of sentence structures, but there are some grammatical errors present, such as subject-verb agreement ('the problem with air conditioner of the var', 'my overall productivity substantially'). Additionally, there are punctuation errors and issues with verb tense consistency. To improve, focus on accurate grammar usage and proper punctuation.

Answers On The Same Topic:

You rented a car from car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. In your letter 1. Introduce yourself 2 explain the situation 3.say what action you would like the company to take.

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