Letter

Band 8+: You saw an advertisement for a product you recently purchased and were unhappy with. Write a letter to the company expressing your dissatisfaction. You should include: - details of the product and where/when you bought it - explain what was wrong with the product - state what action you expect the company to take.

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Dear Customer Service Team,

My name is Samuel, and I am writing to express my dissatisfaction with a recent purchase I made through your website. I ordered a pair of shoes on [insert date], and I had high expectations based on the product description and images displayed online.

Unfortunately, upon receiving the shoes, I discovered that the size and colors did not match what was represented on your site. This discrepancy has caused considerable frustration for me, as I spent a significant amount of time browsing through various options due to my busy work schedule, which limits my ability to shop in stores.

I would appreciate it if you could either provide a replacement that accurately reflects the product advertised or issue a full refund for my purchase. Thank you for addressing this matter promptly, and I look forward to your reply.

Best regards,

Samuel

Word Count: 145

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the purchase, the reason for dissatisfaction, and the desired action. The tone is polite and professional. To further enhance the response, consider adding specific details about the product name or order number to facilitate quicker resolution. Also, mentioning the specific size and color ordered versus what was received would strengthen the argument. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is effective, and the flow of information is logical and clear. The use of cohesive devices is natural and enhances the overall readability.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, contributing to the professional tone of the letter.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, resulting in a polished and error-free piece of writing.

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