Band 6+: You saw an advertisement for a product you recently purchased and were unhappy with. Write a letter to the company expressing your dissatisfaction. You should include: - details of the product and where/when you bought it - explain what was wrong with the product - state what action you expect the company to take.

Dear sales team,

This letter is to bring attention about a product that I recently purchased from your company.

On 24/02/2026, I purchased a headphones from the showroom in Chennai. It was an JBL wired headset with respect to invoice no ANT000234 and the bill was ₹850. Furthermore, the product I purchased is completely different from what I have bought. As I stated about the product, the packaging mentioned that it was a C-type insertion cable but I recieved a B- type insertion port. This is a major defect that cannot be neglected. I believe this is a manufacturing defect made by the production company and not by the sales team. This experience left me unhappy about the original product itself. I would like to raise a refund request and a replacement product as this issue is extremely important for the production team to check with their quality analysis team. I hereby attach my email id, contact information, pictures of the defective products and the invoice for your reference.

I will be waiting for your prompt response on this matter. Thank you for your assistance and cooperation.

Regards,

Shahana