Dear Sir or Madam,
I am writing to inform you that I accidentally left a bag on one of your flights last week. Regrettably, I did not notice that the bag was missing until I had already arrived at my hotel.
The incident took place on 12 January 2026, when I travelled from Kigali to London. Upon disembarking from the aircraft, I inadvertently left my bag in the overhead compartment above my seat. I became aware of this only later that day while unpacking at my hotel.
The missing item is a medium-sized black leather bag, identifiable by a small silver zip on the back. The front pocket contained several valuable documents, including my passport, national identity card, driving licence, travel documents, and my Canadian work residence permit.
I would be grateful if you could check whether the bag has been handed in to your lost property department. If it has been located, I would appreciate it if you could contact me at your earliest convenience and provide details regarding the procedure for its recovery.
Thank you very much for your time and assistance. I look forward to hearing from you.
Yours faithfully,
Yvonne Ishimwe
