Letter

Band 7+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Dear Sir or Madam,

I am writing to complain about the poor video quality that I have while using your service.

Since last Monday, in the evenings, I have been experiencing a decline of the video resolution from HD to 480p, which significantly impacts my ability to enjoy the TV shows that I try to watch through your streaming service. Moreover, at least once per day, the video just stops, and I have to refresh the page in order to continue watching it.

I have already checked my internet connection, and I did not find any issues with it. In addition, videos from the other sources like the YouTube or downloaded files works fine; therefore, undoubtedly, the problem is on your service’s side. I expect that the company will conduct an investigation to find the reason for the video quality drop that I have experienced as soon as possible. Otherwise, I will be forced to cancel my subscription to your service.

I am looking forward to hearing from you and hope that this problem can be resolved promptly.

Yours faithfully,

Veronika Shcherbinina

Word Count: 182

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

video: 4

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the issues with the streaming service, detailing troubleshooting steps, and stating expectations for resolution. However, elaborating further on the specific TV shows affected or providing more precise details about the frequency of interruptions could enhance the response. Additionally, while the letter mentions checking the internet connection, expanding on other troubleshooting steps taken (e.g., restarting devices, clearing cache) would strengthen the argument. The tone is appropriate, and the letter is well-organized.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, with a clear introduction, body, and conclusion. Transitions between sentences and paragraphs are generally smooth, contributing to the overall coherence of the letter. To further enhance cohesion, consider using a wider range of cohesive devices to link ideas more explicitly.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. Terms like 'decline of the video resolution,' 'significantly impacts,' and 'streaming service' are used effectively. To further improve, try incorporating more specific or nuanced vocabulary related to streaming quality and technical issues. For example, instead of 'poor video quality,' you could use terms like 'buffering issues' or 'pixelation'. Also, consider using synonyms to avoid repetition.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. Sentences are generally well-constructed, and punctuation is mostly accurate. To improve further, pay attention to verb tense consistency and subject-verb agreement. For example, in the second paragraph, 'videos from the other sources like the YouTube or downloaded files works fine' could be revised to 'videos from other sources like YouTube or downloaded files work fine' to ensure subject-verb agreement.

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