Letter

Band 6+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

My name is Angelica Palacios, I recently subscribed to your streaming service for movies and TV shows, however I have been experiencing constant buffering and interruptions during playback.

This problems are more common during the night when I want to watch a movie and this stop every 20 seconds, besides it is impossible download a movie because the platform say that I do not have enough storage.

I have not been able to watch a movie since I hired the service. This situation is very stressful for me and my husband.

I need a prompt solution to this matter, I would like that you improve the speed of the service and increase the storage. However, if it is not possible I will have to request a refund of my money.

Let me know if it is possible to fix this issue as soon as possible.

Thanks for your attention to this matter.

Yours faithfully,

Angelica.

Word Count: 159

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

movie: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the problems, explaining their impact, and suggesting solutions. However, the language could be more precise and detailed to enhance clarity and impact. For example, specifying the device used for streaming or providing details about internet speed could strengthen the description of the problem. To improve, focus on providing more specific details and using a wider range of vocabulary to express your concerns and suggestions.

Coherence & Cohesion

The letter is generally coherent and follows a logical structure, addressing the task's requirements. However, the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, the issues with buffering and downloading could be presented in separate paragraphs to enhance clarity. Transition words could also be used more effectively to connect ideas between sentences and paragraphs.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. While the language is generally appropriate, using more specific and descriptive words could enhance the impact of your message. For instance, instead of just saying 'problems,' you could use terms like 'technical difficulties' or 'service disruptions.' Also, consider using synonyms to avoid repetition of words like 'service' and 'movie'.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are some errors that affect clarity. Pay attention to subject-verb agreement ('This problems are' should be 'These problems are') and correct usage of articles ('impossible download' should be 'impossible to download'). Also, review sentence structure to ensure clarity and avoid awkward phrasing. Proofreading carefully before submitting can help catch these errors.

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