Letter

Band 6+: Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

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Dear Sir,

I am writing to complain about a mistake caused by your company that made some problems for me last week. Last Monday, 17th July, when I was using the Internet to collect some information for my scientific proposal, I suddenly lost my connection. So I began to find out the cause of the problem. At first I thought that it was related to my laptop. But when I checked my laptop I learned that my internet service had been cut off. Therefore, I contacted your customer service and explained the problem. They told me that as I had not paid my bill on time, my internet had been cut off. However, I had not received any bill last month. After investigating the matter, it was identified that my bill had been sent to a wrong address.

, this mistake caused some problems for my proposal. I think stopping services for customers without informing them in advance is not the right action.

I would appreciate it if you would consider this matter in order to prevent these kinds of problems for others.

Thank you for your consideration.

Yours faithfully,

A. niknezhad

Word Count: 192

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

problems: 3

internet: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task, but the development of the points is somewhat uneven. You successfully explained the mistake and the problem it caused (the interruption of your work). However, the final bullet point of the task asks what you would like the company to do. Your response ('consider this matter in order to prevent these kinds of problems for others') is quite vague and acts more like a general suggestion rather than a specific request for resolution (e.g., asking for a credit on your account, a formal apology, or a confirmation that your address has been updated). Additionally, there is a punctuation error at the start of the second paragraph (a leading comma). To improve, ensure that every prompt in the task is met with a clear, specific action or detail, and ensure your closing request directly addresses your personal grievance.

Coherence & Cohesion

The letter follows a logical sequence, moving from the incident to the cause and then to the impact. However, there is a significant punctuation error at the start of the second paragraph (a comma appearing alone), which disrupts the flow. Additionally, the transition between the explanation of the error and the impact on the proposal could be smoother. To improve, ensure that every paragraph begins with a clear topic sentence and that cohesive devices (like 'Consequently' or 'As a result') are used to link the mistake directly to the consequences.

Lexical Resource

The vocabulary used is appropriate for the task and clearly conveys the message. Terms like 'scientific proposal', 'investigating the matter', and 'informing them in advance' are used correctly. To reach a higher band, try to incorporate more sophisticated or formal business vocabulary. For example, instead of 'made some problems', you could use 'caused significant inconvenience', or instead of 'the right action', you could use 'an appropriate course of action'.

Grammatical Range & Accuracy

The writer demonstrates a good use of past tenses (past continuous and past perfect) to describe the sequence of events. However, there are some structural issues, such as the isolated comma at the beginning of the paragraph and some slightly repetitive sentence structures. There is also a missed opportunity to use more complex sentence structures (e.g., conditional sentences) when discussing what the company should have done. Focus on varying sentence lengths and ensuring punctuation is used to support, rather than interrupt, the meaning.

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Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

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Band 6+: Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

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