Letter

Band 6+: Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

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Dear Sir,

I am writing to formally inform you that your team sent my phone bill to the wrong address.

My prominent concern is this incorrect address. I always receive my bill in the first week of the month. But last month, I did not get my bill. Approximately after 10 days, my neighbour, who is living in my block, gave me the bill. Unfortunately, I went to your office to pay the bill. I explained my issue. However, they charged me $300 instead of $100.

I request you to re-note my correct address 248 Mayfield Rd NW. I also request you to refund my amount, as the delivery person delivered my bill to the wrong address.

I look forward to hearing from you and hope for a positive response regarding dispatching the bill to my residential address.

Yours

Word Count: 139

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the problem, its consequences, and the desired actions. There are some minor areas for improvement, such as elaborating on the problems caused by the incorrect billing address and providing more specific details about the overcharge. Also, the ending could be more formal. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved with better transitions between ideas. For example, the shift from not receiving the bill to the neighbour delivering it could be smoother. Consider using transition words or phrases to connect your ideas more logically. Also, the final paragraph is a bit repetitive; try to condense your requests into a single, clear statement.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied language could enhance the impact of your letter. For instance, instead of 'My prominent concern is this incorrect address,' you could say 'The primary issue is the incorrect address.' Also, try to avoid overly informal phrases like 're-note' and replace them with more professional alternatives. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. For example, the sentence 'Approximately after 10 days, my neighbour, who is living in my block, gave me the bill' could be rephrased for better accuracy and flow. Pay attention to correct tense usage and sentence structure. Proofreading carefully before submitting can help catch these errors.

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Band 6+: Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the accountant manager to complain and explain what problems this caused and what you would like time to do

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