You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Dear Sir or Madam, I am writing to express my strong dissatisfaction with the Apple iPhone 16 Pro Max that I purchased on 11/12/2025 through Amazon. The transaction reference number is 876994635. I ordered the Apple iPhone 16 Pro Max with 256GB of storage; however, I received the 128GB model instead. In addition, the phone […]

I am writing to complain about a digital camera I bought from your website two weeks ago, which has developed a serious fault. After only a few days of normal use, the camera began turning off unexpectedly and displaying an error message. I followed the troubleshooting guide but nothing worked. I then contacted your support […]

Dear Sir or Madam, I am writing to complain about a damaged product I recently received from your online store. On September 15th, I purchased a wireless Bluetooth speaker from your website SoundWave.com (order number SW45829). The item arrived last week, but unfortunately, it was damaged. The speaker’s surface was cracked, and one button was […]

Dear Customer Service Manager, I am writing to express my dissatisfaction with a laptop I recently purchased from your online store. Unfortunately, the item arrived in a damaged condition, which has caused me considerable inconvenience. I placed an order for a Dell XPS 13 laptop (Order No. #45827) on 10th October. When the package arrived, […]

Dear Mrs. Smith, I am writing to formally express my dissatisfaction regarding a damaged item I recently received from your online store. The order reference number is E564321246, and the item in question is a black satin midi-dress. Upon inspection, I noticed that the dress is severely damaged, with multiple threads protruding from the center, […]