The figures describe how satisfied were the passengers with the main airlines’ travel services in the US. The levels are shown in percentage for three years: 1999, 2000, and 2007, and detailed in five aspects. The bar chart illustrates the overall levels while the table dives into the specific details of the trip experience compiled by Gullup Polls.
In general, airlines’ customers were mostly satisfied with the service provided with over 60% rates in all years. To be specific, the courtesy of flight attendants and check-in agents were the aspects with the highest levels of satisfaction recorded. On the other side, passengers reported the lowest contentment on the price of tickets.
To begin, the number of content airline service users steadily grew by almost 10% in total over the years which means the dissatisfaction rate was continuously minimized. Furthermore, people were highly joyed shown by over 80% satisfied customers on flight attendants and gate agents’ help. Also, the level even increased to 92% and 88% in 2007 respectively. In terms of flight schedules, the rates climbed from 75% to slightly over 80% in 2000 and were steady for the next seven years.
However, even though there was an improvement regarding the ticket price, the number was still not exceeded 70% at the end when starting at 45% in 1999. Correspondingly, there was no data recorded for satisfaction with the comfort of seats in 1999 and 2000. Still, the level is only less than half in 2007.