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Letter

Band 7+: You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam

This is in regard to the Nike Air Jacket that I purchased from your store in Chinook Palace on the 11th of August 2024.When I purchased the jacket from the store I did not notice anything out of the blue but when I reached home, I saw that the sleeve had a black mark on it.

The next day I took it to the store to exchange the merchandise however I was informed that there is a no return policy in the store. I further insisted on them taking it back as it is not a mark that could be made by human error but one by a machine. Even after pleading multiple times, the store supervisor was adamant that he would not take it back.

I kindly request you to help me out by letting me exchange this jacket for one undamaged. I could share with you the images or if you could inform me as to when you will be available in the store I could come and meet you. Hope to hear

from you soon.

Thank you

Word Count: 184

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

store: 6

could: 4

jacket: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all aspects of the task, providing a clear and concise explanation of the situation.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. However, there are a few minor issues with sentence structure and flow that could be improved.

Lexical Resource

7.5

The letter demonstrates a good range of vocabulary, using appropriate and varied language.

Grammatical Range & Accuracy

6.5

The letter contains a few grammatical errors, but these do not significantly hinder comprehension.

Answers On The Same Topic:

You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Sir or Madam, I hope you’re doing well. I’m writing this letter to make a complaint about the jacket that I purchased last Friday which got damaged when I reached my home, and your employee told me that the jacket is non-refundable. The problem with the jacket is as follows. To begin with, my […]

Band 6+

You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

18 Nguyen Canh Street, Vinh City, Nghe An provice July 31th, 2025 Dear Sir or Madam, I am writing to describe an issue of a jacket which I purchased from your clothing store. I went to your shop last Monday to buy a red jacket and it took me 1000 dollars to purchase it. Unluckily, […]

Band 5+

You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Sir or Madam, I am articulating this letter to bring your attention a rather unfortunate incident about my shopping experience at your clothing store named as Blue Wings. I visited there last Monday to buy a leather jacket for my winter trip to Shimla. I purchased in blue color and it costs me 200$. […]

Band 4+

You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Ms Mai, I hope this letter finds you well. I am writing this letter to express my concern about a recent purchase that I made at your store and seek your assistance to resolve the issue. Last weekend, I bought a jacket from your shop at a promotional price. I was so excited about […]

Band 9

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Task Response

Coherence & Cohesion

Lexical Resource

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Answers On The Same Topic:

Other Topics:

You recently bought an item from the store and are not satisfied with it. In your letter, explain what you bought, why you are not satisfied with it, and what you would like the manager to do.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

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