The chart illustrates the customer service from 2005 to 2010 ,most of them arguing that the customer service had done their job in a very good way however there are still some people that didnot feel enough with the customer service
In 2005 they started to ask a question to their customers as a result most of them feel satisfactory which are not the best and not the worst, it’s about 45% feels it. Somehow people also feels satisfied with the services and gave them a excellent on the customer services it’s about 5% in that year,this rate had become a valuable lessons for them to improve their services in the next coming years
In 2010 they had improved their services and this time most of it is a good customer service , they had change a lot from reducating their employee , improve the communicational skills with customer how to great and service them is a very special way so that the customer will feel very full fill with it this year they asked the same question as 2005 , it about 39% arguing that the customer services were good and the least is very poor it’s about 4% on that year which are very low comparing to the recent years