Pie Chart

Band 7+: The chart shows parkway customer service in 2005 and 2010.

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Image for topic: The chart shows parkway customer service in 2005 and 2010.

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The image depicts two pie charts comparing Parkway Hotel customer service ratings from 2005 and 2010, with 100 respondents each year. In 2005, ratings were: Excellent 5%, Good 14%, Satisfactory 45%, Poor 21%, Very Poor 15%. In 2010, ratings were: Excellent 28%, Good 39%, Satisfactory 17%, Poor 12%, Very Poor 4%.

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The pie charts compare the results of a poll customer satisfaction organized by Parkway Hotel among 100 guests in 2005 and 2010.

Overall, it is clear that the hotel controlled to significantly improve its public image over the five-year period. Whereas there was a sharp increase in the proportions of good and excellent responses, the percentages of neutral and negative feedback, including satisfactory, poor, and very poor, witnessed a noticeable decrease.

Looking at the neutral and negative responses first, the proportion of guests who considered the hotel’s customer service to be poor fell from 45% in 2005 and 17% in 2010. Similarly, the percentage of people who thought that the customer service was very poor dropped noticeably from 15% in 2005 to 4% in 2010. Finally, the proportion of satisfactory responses in 2010 was 45%, which was three higher than three times higher than figure in 2005.

With regard to positive feedback, the proportion of guests who considered the hotel’s customer service to be excellent rose gradually from 5% in 2005 to 28% in 2010. While only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people gave this rating five years later.

Word Count: 202

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 5

guests: 4

service: 4

hotel: 3

responses: 3

proportion: 3

three: 3

Try using synonyms for the above words

Task Response

The report effectively summarizes the information presented in the pie charts, highlighting key trends and changes in customer service ratings between 2005 and 2010. The overview is clear, and the body paragraphs provide sufficient detail, comparing the proportions of different ratings. To improve, ensure all data points are accurate and avoid minor calculation errors. Also, vary sentence structure and vocabulary to enhance the flow and sophistication of the writing.

Coherence & Cohesion

The report is generally well-organized with a clear structure, including an overview and separate paragraphs for negative and positive feedback. Transitions are used effectively to guide the reader. However, there's room for improvement in paragraphing and flow. For instance, the transition between the second and third paragraphs could be smoother. Also, ensure that each paragraph focuses on a single, clear idea to enhance coherence.

Lexical Resource

The report demonstrates a good range of vocabulary related to describing data and trends. Terms like 'sharp increase,' 'noticeable decrease,' 'gradually,' and 'almost three times as many' are used appropriately. To further enhance the lexical resource, consider incorporating more varied and sophisticated vocabulary to describe the changes and proportions. For example, instead of 'noticeable decrease,' you could use 'significant decline' or 'substantial reduction.'

Grammatical Range & Accuracy

The report demonstrates a good command of grammar with a variety of sentence structures. There are a few minor errors, such as the awkward phrasing 'three higher than three times higher than figure in 2005,' which should be revised for clarity and accuracy. Pay close attention to prepositions, articles, and verb tense consistency throughout the report. Proofreading carefully can help eliminate these minor errors.

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