The pie chart illustrates the results of the survey about customer service of the Parkway Hotel, that had been evaluated in the years of 2005 and 2010.
Overall, there were 100 participants, who have rated the service level according to the scale with 5 criteria from “poor” to “excellent”. In 2005, customer’s work was evaluated as satisfactory, while in 2010 it has been quite improved, so that most of the visitors rated as “good”.
The diagram shows that approximately 50 percent of the visitors were satisfied with the customer service. Simultaneously, 15 percent of the respondents very poorly assessed their work.
In contrast, five years later for about 40 percent of the people, who were surveyed evaluated the hotel as “good” choice to stay. At the same time, 28 percent of the visitors marked it as “excellent” place. 17 percent of the tourists are rated Parkway hotel’s customer service in satisfactory level.