Letter

Band 7+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam,

I am writing to express my extreme dissatisfaction with the laptop Macbook E5, order number VN 98812CF, that I ordered from the e-commerce platform CellphoneS on 30 October, 2025.

To my dismay, the laptop not only arrived malfunctioning, with a scratched screen and a defective cooling system, but also later than expected. I hoped to receive the laptop on 5 November, 2025, but it was delivered 5 days later than promised. These issues caused a great deal of frustration as I was unable to use it for my study and had to resort to my IPad, which was really inconvenient to access and update my online study materials.

Given the circumstances, I request a full refund or a replacement and hope that this situation will never occur in the future. Thank you for your attention to this matter. I look forward to a satisfactory resolution.

Yours faithfully,

Word Count: 150

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

The letter fully satisfies the requirements of the task. It is well-organized, clearly explains the issues, and states the desired resolution. The tone is appropriate and professional.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The paragraphing is appropriate, and the sequence of information is logical. To improve coherence, consider adding transition phrases to smoothly connect ideas between sentences and paragraphs. For example, you could use phrases like 'In addition to this' or 'Furthermore' to link the issues you experienced.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate and relatively sophisticated language. Words like 'dissatisfaction,' 'malfunctioning,' 'defective,' and 'inconvenient' are well-chosen. To further enhance the lexical resource, consider incorporating more varied synonyms and idiomatic expressions where appropriate to add nuance and sophistication to your writing.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with a variety of sentence structures. There are only minor errors that do not significantly impede understanding. To improve further, pay close attention to the accuracy of verb tenses and article usage. Ensure that all sentences are grammatically sound and error-free.

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Task Response

Coherence & Cohesion

Lexical Resource

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Task Response

Coherence & Cohesion

Lexical Resource

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