Letter

Band 6+: You travelled by plane last week and your suitcase was damaged. Write a letter to the airline company. In your letter: Explain what happened to your suitcase Describe the damage Say what you want the airline to do

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Dear Manager, I am writing to express my dissatisfaction, as I opted your airline for my vacation trip to Thailand(AIR VISTARA- BZ7890), Unfortunately, my whole suitcase got damaged due to mishandling. Although, the efficient customer service and swift booking process were commendable, the condition I received the suitcase was disappointing.

Despite choosing the premium luggage protection service, I received my suitcase completely non-usable. This bag was a memorable gift from my late uncle and it’s frustrating to see it in this condition due to pure negligence. The luggage bag was also having so many cracks and scratches which makes it evident that it was not handled without care. The belonging inside the bag is missing which adds more trouble to the problem. I never expected such an experience from a reputable company like yours.

Given these circumstances, I recommend providing a fair compensation for the loss I had. I trust your company will uphold its commitment towards customer satisfaction and address this matter without any delays.

Hope you will get back to me with a favourable response.

Regards, Jubin

Word Count: 179

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

suitcase: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining what happened to the suitcase, describing the damage, and stating what the writer wants the airline to do. There are some minor areas for improvement. For instance, providing more specific details about the missing belongings and the extent of the damage could strengthen the letter. Also, while the tone is generally appropriate, it could be slightly more assertive in conveying the expectation of compensation. Overall, the letter is well-written and fulfills the requirements of the task.

Coherence & Cohesion

The letter is generally well-organized with a clear introduction, body, and conclusion. The sequence of events is logical and easy to follow. However, consider using more varied cohesive devices to further enhance the flow between sentences and paragraphs. For example, in the second paragraph, you could link the sentences more explicitly to emphasize the cause-and-effect relationship between the mishandling and the damage to the suitcase.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. Phrases like 'mishandling,' 'premium luggage protection service,' and 'pure negligence' are well-chosen. To further enhance the lexical resource, consider incorporating more specific vocabulary related to luggage damage or compensation claims. For instance, instead of 'so many cracks and scratches,' you could describe the damage more precisely (e.g., 'deep fissures and abrasions').

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors that do not significantly impede understanding. Pay close attention to article usage and sentence structure to improve accuracy. For example, in the first paragraph, consider rephrasing 'I opted your airline' to 'I chose your airline.' Also, ensure consistent tense usage throughout the letter.

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Band 6+: You travelled by plane last week and your suitcase was damaged. Write a letter to the airline company. In your letter: Explain what happened to your suitcase Describe the damage Say what you want the airline to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You travelled by plane last week and your suitcase was damaged. Write a letter to the airline company. In your letter: Explain what happened to your suitcase Describe the damage Say what you want the airline to do

You travelled by plane last week and your suitcase was damaged. Write a letter to the airline company. In your letter: Explain what happened to your suitcase Describe the damage Say what you want the airline to do

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Task Response

Coherence & Cohesion

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