Nowadays, many people in society prefer online interactions on social medias rather than face-to-face communication. I personally strongly think that the advantages of social media interactions such as being a safe space for antisocial people outweigh the disadvantages.
One main advantage of communication through social media is the fact that it can be used as a way to interact with people, for those who struggle with communication in real life. It is a fact that it is easier to talk to someone without seeing him face-to-face and knowing that he can not observe your feelings through your body or facial language. For instance, a shy person could really benefit from interactions on social medias because he will practise his speaking with people who have same problems, hence, they will become more confident and improve their communication skills.
On the other hand, a dialog in text or voice chat never will be the same as face-to-face interaction. This is because you would not be able to have a full understanding and genuine emotional connect with the individual who you speaking with online. For example, many communicative and energetic people find it hard to understand others without seeing their face expretions or reading their body language.
Taking everything into account, it is my firm belief that the benefits of social media interactions such as improving communication skills of shy or antisocial individuals outweigh the drawbacks. Yet, the fact that online interactions can be hard to understand for some people must be taken into consideration.