Band 5+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or madam,

As your regular customer, I am writing to express my dissatisfaction regarding five tickets, which I had booked a short holiday trip with my close friends a week in advance.

Unfortunately, while my full name is “Hassanpour”, I had writen it “Hasanpour” therefore, I missed a letter. When I arrived to the train station to catch the train, the your staff said, I could not get in the train. To be more precise, I did not have enough time to review it from your website.

The staff’s beheviour made me dissappointed and anxious, because I could not go with my friends and the train departured without me and an empthy seat. .

I would suggest providing a system in the stations to correct these minus problems can be useful. I would appreciate it if you inspect this issue.

Thank you very much for your time and consideration. I look forward ro reviewing this problem and creating better service for your customers.

Yours faithfully,

Alaleh Hassanpour