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Letter

Band 8+: You recently purchased a product from an online store, but you are not satisfied with it. Write a letter to the manager of the company. In your letter: • Explain what you bought and when you bought it • Describe the problem with the product • Say what action you would like the company to take You should write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to formally complain about a microwave oven I purchased from your online store on 5th December 2025, with the order number A25346.

I ordered the latest model of microwave oven with black color on your website and received the item yesterday. After opening the package, I noticed that the door of the microwave was damaged, which I cannot fully closed it. To support this claim, I recorded a video of the product upon opening and immediately sent it to your customer service team.

This issue has caused me considerable inconvenience, as I’m intending to use this item as a gift for a friend. Therefore, I would appreciate it if you would offer me either a full refund or make an arrangement for replacement of the product at your earliest convenience.

I look forward to hearing from you regarding this matter.

Yours faithfully,

Sarah Maglaya

Word Count: 151

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Overall Band Score

8
(+/- 0.5)
Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.
Grammar Mistakes: N/A
Vocabulary Repetition:
microwave: 3
Try using synonyms for the above words

Task Response

8
The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the damaged microwave oven. The explanation of the order, description of the problem, and desired resolution are all clearly stated. To further enhance the response, consider adding specific details about the model of the microwave or the type of damage to make the description more vivid. Also, while the tone is generally appropriate, adding a touch of polite firmness could strengthen the request for action.

Coherence & Cohesion

8
The letter is well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth. The use of cohesive devices is effective, contributing to the overall clarity of the message. Minor improvements could be made by varying sentence structure to enhance readability further.

Lexical Resource

8
The vocabulary used is appropriate and demonstrates a good range. Terms like 'formally complain,' 'considerable inconvenience,' and 'earliest convenience' are well-suited to the context. To further enhance the lexical resource, consider incorporating more specific or nuanced vocabulary related to the product and the issue.

Grammatical Range & Accuracy

8
The letter demonstrates a strong command of grammar and punctuation. The sentences are well-constructed, and there are no noticeable errors. The range of grammatical structures used is also commendable. Overall, the grammatical accuracy contributes significantly to the clarity and professionalism of the letter.

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