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Letter

Band 6+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my profound disapointment in your service. Three weeks ago i ordered a smart watch from your online shop, it was meant for my little niece’s birthday which was two days ago. I was supposed to receive it 3 days after confirming my order , yet to my surprise i have not received it yet.

I tried explaining this situation through an email i have sent last week but you did not answer my complain. I find this behaviour to be quite unprofessional and frustrating.

Since i am a loyal customer of yours, i am giving you one last chance. I expect my smart watch to be here by tomorrow, if not i would like a total refund.

I look forward to hearing from you soon.

Yours faithfully,

NourHane Medjdoub

Word Count: 138

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Overall Band Score

6.5
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

7
The letter appropriately addresses all requirements of the task, clearly explaining the situation, complaining about the poor service, and requesting a solution. The tone is suitable for a formal letter of complaint. To further enhance the response, consider adding specific details about the order (e.g., order number, product name) to strengthen the explanation. Also, while the tone is generally appropriate, ensure the language remains professional and avoids sounding overly demanding. The letter falls short of the required 150 words.

Coherence & Cohesion

6
The letter is well-organized and the message is generally clear. The paragraphing is effective. To improve coherence, consider using more varied cohesive devices to link ideas within and between paragraphs. For example, you could add a sentence at the beginning to clearly state the purpose of the letter.

Lexical Resource

6
The vocabulary used is appropriate and conveys the message effectively. To enhance your lexical resource, try incorporating more specific and varied vocabulary related to customer service and order fulfillment. For example, instead of 'bad service,' you could use 'unacceptable delay in delivery' or 'lack of response to inquiries.'

Grammatical Range & Accuracy

6
The letter demonstrates a good command of grammar, though there are some errors. Pay close attention to verb tense consistency and correct article usage. Review the letter carefully for these types of errors to improve accuracy.

Answers On The Same Topic:

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing this letter in regard to an item that I had ordered from your store. Three weeks ago, I had ordered a new smartphone from your online shop. The phone’s model number is MWCT100, and it comes with a large charger brick. As of now, I hadn’t recieve my […]

Band 5+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing to complain about an item I have ordered from online shop three weeks ago. Actually, the shop told me that I would receive it two days later but unfortunately I did not get it. And also, last week I wrote an email explaining the situation direct to the […]

Band 6+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir/Madam, Wish you a good day. Gentle Reminder Regarding the Item Orded I have orded an item three weeks ago and I made the complete payment on-line. I received the receipt confirming the order and payment I made. When placing the order, it mentioned that I will receive the item within two days on […]

Band 6+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir or Madame, I am writing to formally complain about the bad service of your company, I have order an item three weeks ago with refrence number WHJ98 and until writing this mail, I haven’t recieve any explanation. This issue has caused me a significant inconvenience and I hope it can be resolved promptly. […]

Band 5+
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