Letter

Band 4+: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

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I am writing to express my dissatisfaction about your enter area in your hotel. Your hotel reception place is very messy like unproper furniture is there .When i sat on chair .I fell down on the floor from chair . Additionally, receptionist behaviour towards visitors was inappropriate.She spoke loud to the guests.The travellers had been waiting for a room since 3 hours due to network problem.

You know that enterance area is crucial for every hotel and restaurant.When the visitors come in hotel firstly they come connect with reception. When they look the condition of your hotel reception area .Guests definitely do not want to stay there.

Perhaps it would be advisable to modify your hotel. You ought to install new furniture in the waiting area . Moreover, install good network ,as a result guests and your staff do not face any issues .You should hire another receptionist because she treated visitors with badly behaviour.

I look forward to hearing from you soon .

Your sincerely

Amanant

Word Count: 167

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 6

reception: 3

visitors: 3

Try using synonyms for the above words

Task Response

The letter attempts to address the task but includes irrelevant information as it discusses a hotel instead of a company reception area. The suggestions are relevant but the overall focus is misplaced. To improve, ensure the letter directly addresses the scenario described in the task instructions.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas is disrupted by grammatical errors. To improve coherence, focus on creating a clearer structure with well-defined paragraphs. Each paragraph should address a specific point related to the task. Use cohesive devices such as transition words and phrases to link ideas and sentences together smoothly. For example, use 'Firstly,' 'Secondly,' 'Furthermore,' 'However,' 'Therefore,' etc., to guide the reader through your points. Ensure that each sentence logically follows from the previous one and contributes to the overall message.

Lexical Resource

The vocabulary used is basic and repetitive, which limits the letter's impact. To enhance your lexical resource, try to use a wider range of vocabulary that is more specific and appropriate for the context. For example, instead of 'messy,' you could use 'disorganized' or 'untidy.' Instead of 'unproper furniture,' consider 'inappropriate furniture' or 'unsuitable furniture.' Use a thesaurus to find synonyms and expand your vocabulary. Also, pay attention to collocations (words that naturally go together) to make your language sound more natural.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors that impede understanding. Focus on improving your sentence structure, verb tenses, and article usage. For example, 'enter area' should be 'entrance area,' and 'receptionist behaviour towards visitors was inappropriate' needs correction. Review basic grammar rules and practice constructing simple and complex sentences correctly. Proofread your work carefully to identify and correct errors. Consider using online grammar checkers or seeking feedback from a language tutor to improve your accuracy.

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