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Letter

Band 8+: Writing task 1 You stayed in a hotel and was not satisfied with service. Write a letter to manager. - why you chose this hotel - what problems did you face - tell the manager what to do

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Dear Sir or Madam,

I am writing to express my dissatisfaction with the service I received during my recent stay at your hotel from 10 to 12 May.

Firstly, the room was not cleaned properly when I checked in, and there were visible stains on the bedsheets. In addition, the air conditioning unit was not functioning, which made the room extremely uncomfortable, especially at night.

As a result of these issues, I was unable to rest properly and felt quite frustrated throughout my stay. This negatively affected my overall experience and caused unnecessary inconvenience.

I would appreciate it if you could investigate this matter and offer an appropriate apology or partial refund. I hope that you will also take steps to improve your housekeeping standards in the future.

Yours faithfully,

Mihir Patel

Word Count: 132

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the reasons for choosing the hotel, detailing the problems encountered, and suggesting a course of action for the manager. However, it could benefit from providing more specific details about why the hotel was chosen initially to fully satisfy the prompt. Also, elaborating on the impact of the issues experienced could strengthen the letter further. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the letter.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the clarity and effectiveness of the communication.

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