Band 6+: You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: - The date you purchased the phone and order number - Describe the damage to the phone and its faulty battery - What action you expect them to take (e.g., a refund or a replacement)

Dear sir,

It is with discontent that I write to you to complain about the Samsung galaxy note 6 which I ordered yesterday Tuesday 4th April 2025.

I was very to have received the phone at my home address this morning at 7:35, and to my greatest dismay the phone’s screen had some cracks, i tried using it for about an hour after fully charging but the phone switched off at 65% while indicating that the battery was low.

Sir, I would greatly appreciate if the customer care team would take measures to sort out my issues, I propose that the phone should be changed and that I get a brand new phone as stated in the terms of service and customer care. While waiting for your positive feedback, I remain your humble client.

Thanks