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Letter

Band 7+: You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: - The date you purchased the phone and order number - Describe the damage to the phone and its faulty battery - What action you expect them to take (e.g., a refund or a replacement)

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my concern regarding a mobile phone I purchased from your online store on 15 February 2026. The product arrived on 19 February; however, upon unboxing, I discovered that the screen was cracked, the charging port was defective, and a green line appeared on the display when powered on.

This experience has been highly unsatisfactory, particularly given Apple’s reputation for quality. I contacted customer care immediately, but the representative was unhelpful and spoke discourteously. To substantiate my claim, I have recorded a video of the unboxing, which clearly shows the damage.

I kindly request that you arrange either a full refund or a replacement device at the earliest convenience.

Yours faithfully,

Word Count: 118

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the purchase, the damage, and the desired resolution. The tone is suitable for a formal letter. To further enhance the response, consider adding specific details about the phone model and order number to facilitate quicker processing of the complaint. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is effective, and the flow of information is logical and clear. The use of cohesive devices is natural and enhances the overall readability.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is sophisticated and natural, contributing to the professional tone of the letter.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, ensuring clarity and precision.

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You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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