Band 8+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

The given charts illustrate the outcome of a questionnaire which asked newcomers to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire also asked 100 guests from 2005 to 2010.

It can be clearly seen that the hotel’s customer service was rated most satisfactory in 2005, with a proportion of 45%, and the lowest rating was excellent, with a percentage of 5%. But the percentages changed by 2010.

To begin with, in 2005, approximately 50% of visitors rated the service as satisfactory, but this decreased to 17% in 2010. On the other hand, good service was the most frequent rating by visitors in 2010, increasing from 14% to almost 40% during the five-year period.

In addition, the proportion of newcomers rating the service as excellent in 2005 was the lowest, at 5%, but in 2010, the rate increased to about 30%. The proportion rating customer service as very poor was 15% in 2005, but decreased to 4% in 2010, and poor service decreased from 21% in 2005 to 12% in 2010. The important thing is that excellent and good customer service ratings were the lowest in 2005, but increased the most during the five-year period.