Band 9: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam,

I am writing to complain about a serious problem I experienced with the train tickets I purchased in advance for a recent journey, along with the unsatisfactory behaviour of your staff at the station.

To explain the situation, I bought my train tickets online one week before the travel date using your official website. However, when I arrived at the station to catch the train, I was informed that my tickets were invalid and I was not permitted to board. Although I presented my booking reference and confirmation details, no clear explanation was provided, which caused considerable inconvenience and disruption to my plans.

Furthermore, I was extremely dissatisfied with the attitude of the station staff. They refused to listen to my explanation and were unwilling to properly check my booking details. Their rude and dismissive behaviour made the situation even more stressful, particularly as I urgently needed to reach my destination.

I would appreciate it if you could investigate this matter thoroughly, provide a full refund for the unusable tickets, and ensure that staff receive appropriate customer service training in the future. I look forward to your response at your earliest convenience.

Yours faithfully,

Haseeb Rehman