🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 8+: You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: - The date you purchased the phone and order number - Describe the damage to the phone and its faulty battery - What action you expect them to take (e.g., a refund or a replacement)

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with a mobile phone I recently purchased from your online store. The phone is a Samsung Galaxy S23, which I ordered on March 10th and received on March 15th.

Unfortunately, the product arrived in a damaged condition. The screen was scratched, and there is a noticeable dent on the side of the device. Moreover, the phone does not function properly, as it randomly turns off and the battery drains unusually fast. The packaging also appeared to be insufficiently protected, which may have caused the damage during shipping.

I am very disappointed with this experience, as I expected a brand-new product in perfect condition. I would like to request a full refund or a replacement as soon as possible.

Please inform me about the return procedure at your earliest convenience. I look forward to your prompt response.

Word Count: 147

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the damaged phone, explaining the problem, and stating the desired action. The information is presented clearly and logically. To further enhance the response, consider adding specific details about the order number or including photographic evidence of the damage to strengthen your claim. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the letter.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, ensuring clarity and precision.

Answers On The Same Topic:

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear sir/ madam i hope you are doing well, i am writing to express my concern about latest purchase. I ordered a mobile phone last week which i recevied today. Firstly, i took the membership and paying extra every month where mobile should be delivered the next day of purchased but its been a week […]

Band 4+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir, My name is Gold Ese, and I recently purchased an iPhone 17 pro-max from your online shop with order Number- 138442DB, on 15th May, 2026, which was delivered 17th May, 2026 being today. Upon opening of the package, I discovered a crack on the screen of the phone, and turning it on, some […]

Band 6+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir/Ma, I hope this letter finds you well. i am writing to make a complaint about the phone i recently purchased from your website @pleasure gabget on the 23rd of may 2026, at 3;35pm with identification number of 123456789. An esim 15 promax glass case with a mint colour and 525gb space and i […]

Band 5+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir, I hope you are well. I am writing to report an issue with the mobile phone I purchased a few months ago from Bismillah Store. After some time, the mobile phone’s sound is not clear, and the battery’s health is short-lived. However, this mobile phone has a 12-month warranty. Because when I buy […]

Band 5+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Greetings,dear retailer Recently,i have purchased a smartphone from you,more accurately an Iphone 14.It was 4 days ago.According to your description,the state of this certain phone was perfectly fine,as it should be.However,there are significant dissimilarities between expected and real model.Firstly,when just unpacked,the phone screen,which is the most crucial part of the phone,was already wide cracked.Indeed,it made […]

Band 4+

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium