Letter

Band 4+: You booked a room at a hotel for a weekend getaway, but during your stay, you accidentally broke a decorative item in the room. Write a letter to the hotel manager apologizing for the damage. You should include details about: - how the damage occurred - your willingness to compensate for the damage - what steps you will take to ensure similar incidents don't happen again.

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Dear Hotel Manager,

Good day,

I am writing this letter in regards with the issues that i have gone through the stay in your hotel on 9 march 2026.

The main issue that i have is the tap water which was not flowing with the hot water as it was a winter season i couldn’t able to tolerate the coldness of the water.The Ac was not functioning properly because of this there was a foul smell that was coming through whole room.The fan was installed in away to which only one side of the room would be able to get the air properly and the other side would not get any air.The blankets were not washed due to which we had irritation on the skin.There was not much ventilation so there was no air circulation in the room.

Please try to make improvements so that people who book a room will not have to face the issues as i have encountered during the stay.

regards,

…

Word Count: 166

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

which: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by outlining the problems encountered during the hotel stay and suggesting improvements. However, it lacks specific details on how these issues affected the stay and what resolution is sought. To improve, include a clear statement of the impact of the problems on your stay and a specific request for resolution, such as a refund or discount on a future stay.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of information is disrupted by grammatical errors. To improve coherence, consider using more transitional phrases to connect ideas and ensure each paragraph focuses on a single aspect of your complaint. For example, you could dedicate one paragraph to the water issue, another to the AC and ventilation, and a final one to the blankets. This will help create a more logical and readable structure.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey the issues experienced. To enhance your lexical resource, try to use more descriptive words and phrases to detail the problems. For example, instead of saying 'foul smell,' you could describe the odor more specifically, such as 'musty' or 'unpleasant chemical odor.' Also, vary your word choice to avoid repetition and demonstrate a wider range of vocabulary.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'in regards with' should be 'regarding,' and 'couldn't able to tolerate' should be 'was not able to tolerate' or 'could not tolerate.' Proofreading carefully and focusing on basic grammar rules will significantly improve the clarity and accuracy of your writing.

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Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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