Letter

Band 5+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

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Dear Sir or Madam,

‎I am writing to complain about my order that I received yesterday. When I opened the box, I found a broken perfume bottle, and I feel disappointed because I had been waiting for a long time.

‎In this case, I saw the box that there was no bubble wrap within and vulnerable damage from outside. This is my first time when I ordered in your online shop, and I cannot use my stuff.

‎However, I decide to request a refund from this unexpected situation, and you must take a responsibility as well. Additionally, I had unboxing videos as an evidence to prove my report.

‎Hence, I would wait your prompt response as a seller or send the address to replace with the new item. On top of that, I suggest to fix your delivery service before you package it.

‎I look forward to your response.

‎Yours sincerely,

‎Yusuf

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the reason for unhappiness, requesting a refund, and suggesting arrangements for returning the damaged item. There are some minor issues with tone and clarity, such as the slightly accusatory tone ('you must take a responsibility as well') and some awkward phrasing. To improve, focus on maintaining a polite and professional tone throughout the letter and ensure clarity in your requests and suggestions.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider dedicating a paragraph to each of the points mentioned in the task (explaining unhappiness, requesting a refund, and arranging the return). Transition words could be used more effectively to link ideas within paragraphs.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied vocabulary could enhance the impact of your message. For example, instead of 'stuff,' you could use 'fragile item' or 'perfume'. Also, avoid informal language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and the correct use of articles and prepositions. For example, 'I saw the box that there was no bubble wrap within' could be rephrased for better clarity and grammatical accuracy.

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Band 5+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

Other Topics:

they have been several accidents near your street recently write a letter to the local Transport authority in your letter explain the situation describe why the area is dangerous suggest safety measures that should be introduced

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

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