Letter

Band 5+: You recently ordered some furniture online for your home. When the items arrived, you noticed several problems. Write a letter to the customer service department. In your letter: say when you placed the order describe the problems with the furniture explain what you would like the company to do Write at least 150 words.

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Dear Sir or Madam,

I am writing this letter to complain about the recently lamp and sofa that I ordered online a few days ago.

I shop in your website a black sofa and a cute lamp for my living room, both cost 180 dollars. According to the listing, it was supposed to arrive today at 8:00 am but I have received it at 12:00 pm. I was waiting for more than 3 hours, that was thoughless because I even received a message.

Moreover, when I openned the package I find the lamp was broken and the sofa was a different color that I ordered, that was unacceptable because you could not even be careful.

I request a refund or change for new ones but with the correct characteristics, I couldn’t lost more time due to I have familiar reunion next week and I need my living room looks amazing. I would appreciate a prompt response regarding this matter.

Yours faithfully,

Emily

Word Count: 162

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all three bullet points required by the task. You clearly identified the items, described the damage and color discrepancy, and proposed a resolution. However, some parts of the response are slightly underdeveloped or contain inaccuracies that affect the overall flow. For example, the mention of the delivery time being 'thoughtless' is a bit unusual in a formal complaint; it would be more effective to focus on the inconvenience caused by the delay rather than the character of the delivery. To improve, ensure that your tone remains consistently professional and formal. Additionally, pay closer attention to grammatical accuracy (e.g., 'I shop in your website' should be 'I ordered from your website') and word choice to ensure your arguments are presented clearly and persuasively.

Coherence & Cohesion

The letter follows the required structure and addresses all parts of the prompt, which helps the reader understand the purpose. However, the progression of ideas is somewhat disjointed due to awkward phrasing and poor use of cohesive devices. For example, the transition between the delivery delay and the damage to the items could be smoother. To improve, use more formal linking words (e.g., 'Furthermore', 'In addition', 'Consequently') and ensure that each paragraph has a clear, singular focus.

Lexical Resource

The vocabulary used is basic and, in several instances, inaccurate or informal for a complaint letter. Phrases like 'cute lamp' and 'familiar reunion' are not appropriate for a formal business context; 'decorative lamp' and 'family gathering' would be much better. Additionally, there are errors in word choice, such as 'I shop in your website' instead of 'I purchased from your website'. Aim to use more precise, professional vocabulary to convey your dissatisfaction effectively.

Grammatical Range & Accuracy

There are frequent grammatical errors that occasionally impede the reader's understanding. Issues include incorrect verb tenses (e.g., 'when I openned I find' instead of 'when I opened, I found'), improper preposition usage, and sentence structure errors (e.g., 'I couldn't lost more time due to I have'). There are also spelling mistakes like 'openned' and 'thoughless'. To improve, focus on mastering past tense consistency and practicing complex sentence structures using subordinating conjunctions correctly.

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Task Response

Coherence & Cohesion

Lexical Resource

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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