Letter

Band 5+: You recently ordered some furniture online for your home. When the items arrived, you noticed several problems. Write a letter to the customer service department. In your letter: say when you placed the order describe the problems with the furniture explain what you would like the company to do Write at least 150 words.

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Subject: Damaged furniture

Dear manager

I hope you are doing well.I am writing to you regarding to express my dissatisfaction with the latest furniture.I ordered the furniture after checking the review from the google but unfortunately my experience.

Firstly, this was the first time when i ordered a study table from you shop.I got the table on the same time as mentioned in the bill.But unfortunately the table got damaged and one leg is broken. I attached the picture of damage table with this letter.

I would appreciate it if you could provide me refund or replacement of it.I hope from next time you company will handle the parcel safely without damaging it.

Thank you for your time and assistance.

Best regards

Anshul

Word Count: 123

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

table: 4

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the item, explaining the damage, and stating the desired action. However, the language could be more precise and formal. For example, instead of "I hope you are doing well," a more direct opening could be used. Also, elaborating slightly more on the item itself (e.g., its specific features or purpose) would strengthen the response. Proofreading for minor grammatical errors would also improve the overall impression. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more explicit transitions between your points to guide the reader. For example, when transitioning from describing the item to explaining the damage, a phrase like 'Upon inspection, however...' would help. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room to enhance it with more precise and varied word choices. For instance, instead of 'got damaged,' you could use 'was damaged' or 'sustained damage.' Expanding your range of vocabulary will make your writing more impactful.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage ('the,' 'a,' 'an'). For example, 'regarding to express' should be 'regarding expressing,' and 'you shop' should be 'your shop'. Proofreading carefully and focusing on basic grammar rules will improve accuracy.

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Task Response

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You have recently taken a flight, but you were not satisfied with the service.Write a letter to the airline. In your letter:Describe your flight and what happenedExplain what you were unhappy aboutAsk the airline to take action

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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