Letter

Band 6+: You recently ordered some furniture online for your home. When the items arrived, you noticed several problems. Write a letter to the customer service department. In your letter: say when you placed the order describe the problems with the furniture explain what you would like the company to do Write at least 150 words.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to express my concern about a purchase of furniture that I recently ordered through your online store. I would like you can contact me to solve this situation as soon as possible.

First of all, I wanted to mention to you that I did the purchase on Monday 15th but the products arrived to my house after 2 weeks. In my opinion, you should have a better control of the delivery.

One of the main reasons why I am sending this complaint is because when I received the order, I realised that some items are not in the box. For example, there is not enough pieces to build the bed. In addition, the bag of screws was already opened.

I would appreciate it if you could try to help me with this problem. I would suggest you can give me the option to refund my money or you can send me a replacement if it is possible. Thank you for your consideration and time. I will look forward to your soon response.

Yours sincerely,

Luis

Word Count: 182

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task, clearly stating the order date, describing the problems with the furniture, and suggesting solutions. There are some minor grammatical errors and awkward phrasing that could be improved. For example, 'I would like you can contact me' could be 'I would like you to contact me'. Also, the letter could benefit from more specific details about the furniture ordered and the exact nature of the problems. Overall, the letter is well-organized and conveys the message effectively.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping related ideas together more explicitly. For example, the issues with the delivery time and the missing parts could be separated into distinct paragraphs for clarity. Also, ensure a smooth flow between sentences by using appropriate transition words and phrases.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more specific and varied vocabulary to describe the problems with the furniture. For example, instead of saying 'some items are not in the box,' you could say 'several components were missing from the package.' Also, avoid informal expressions and aim for a more professional tone.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I would like you can contact me' should be 'I would like you to contact me.' Also, review the use of modal verbs like 'can' and 'could' to ensure they are used correctly. Proofread carefully to catch and correct these errors.

Answers On The Same Topic:

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

You recently borrowed a book from a friend, but you accidentally damaged it. Write an email to your friend. In your email: explain what happened to the book apologise for the damage say what you will do to fix the problem

You recently borrowed a book from a friend, but you accidentally damaged it. Write an email to your friend. In your email: explain what happened to the book apologise for the damage say what you will do to fix the problem

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium