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Letter

Band 6+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter regarding a recent purchase from your website of a smart bulb, which was received damaged.

Yesterday, I received the shipment and upon unboxing the product, I discovered that it was not in a usable condition. It appears that the packaging was not sufficient to protect the bulb. As a result, it got shattered during transit. Since the occasion for which I ordered this item has already passed, I would like you to issue a refund of $25, which I paid for this product.

I am providing you with the order details to identify the order.The order number is SA7184184 and was placed on 7th September 2024 and received it on 12th September 2024.

If you need to contact me to arrange the courier pickup service, you can email me at iffi.0712@gmail.com.However, I request you to schedule it within next two weeks as I am moving to calgary.

I will be be looking forward to a prompt response from you.

Yours Faithfully,

Iftikhar Saddiqui

Word Count: 170

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Overall Band Score

6.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
which: 3
received: 3
Try using synonyms for the above words

Task Response

7
The letter adequately addresses all parts of the task. The complaint is clear, the refund request is stated, and return arrangements are suggested. Minor improvements could enhance clarity and professionalism.

Coherence & Cohesion

6
The letter's message is mostly easy to follow. However, some minor organizational issues and grammatical errors slightly impact the overall flow and cohesion. Improved sentence structure and paragraphing would enhance readability.

Lexical Resource

6.5
The vocabulary used is appropriate for the context. While the range is sufficient, incorporating more precise and sophisticated language could elevate the letter's impact.

Grammatical Range & Accuracy

5.5
The letter demonstrates a range of grammatical structures, but several errors affect the overall accuracy and fluency. Improving grammatical accuracy will significantly enhance the overall score.

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