The pie chart shows the comparison with the responses of visitors to a consider about customer service at the Parkway Hotel in 2005 and 2010.
It is clear that, almost all of the customer satisfaction increased considerably from 2005 to 2010. While the most hotel guests rated customer services as satisfactory or poor in 2005, a clear majority described the hotel’s service as excellent or good in 2010.
On the positive hand first, only 5%of the guests rated as excellent in 2005, but figure increased to 28% in 2010. What is more, the only 14% visitors described as good in first year, but fortunately, the statistic decreased dramatically to 39% in 2010.
On the other hand which was the negative impact, the amount of guests who surveyed the customer servi e of hotel to be poor declined from 21% in 2005 to only 12% in 2010. Similarly, the guests who thought the customer service was very poor fell from 15% to just 4% in over 5-year period, finally, the dramatic dropped from 45% to 17% is satisfactory within 5-year period.