The pie charts compare visitor’s feelings about Parkway hotel costumer service, and there were two surveys among guests in 2005 and 2010. Overall, in 2005, a lot of people satisfied, but whereas there were also negative feelings about it. After 5 years the hotel became well-organised and in percentage of positive feedbacks wee boost, people were more pleased about service.
Focusing on positive responses first, 28% of people described customer service as an excellent in 2010, up just 5%. Furthermore the proportion of peoples’ comments were good and good feedbacks witnessed a significant rise, climbing from 14% to 39% over 5 years, while among positive feedbacks about Parkway hotel customer service only the percentage of satisfaction comments experienced a sharp decline, falling from 45% to 17% during half decade, because of increases at good and excellent comments.
With regard to negative feedbacks, the proportion of gusts who considered the hotel’s service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service was very pool exhibited a drop to 4% from an initial 15%