The two pie graphs compare the contribution of the results of a survey that was taken from guests of Parkway hotel about the hotel’s customer service in 2005 and 2010.
Overall, customer satisfaction improved significantly, particularly, the customers who rated the service as “excellent”, increased almost sixfold. In contrast, guests who found the services “very poor” decreased more than 3 times.
In 2005, only 5% of guests rated the hotel’s customer service as “Excellent”, while in 2010 this category accounted for 28%. Individuals who chose the “Good” option comprised 14% compared to 39% in 2010. “Satisfactory” votes covered almost half of the chart, a proportion of 45%, whereas it decreased to 17% after 5 years.
While visitors who found the service “Poor” accounted for one-fifth of the chart in 2005, it almost halved to 12% in 2010. The proportion of “Very poor” results dropped from 15% to 4% in 5 years.