Pie Chart

Band 7+: The chart shows parkway customer service in 2005 and 2010.

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Image for topic: The chart shows parkway customer service in 2005 and 2010.

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The image depicts two pie charts comparing Parkway Hotel customer service ratings from 2005 and 2010, with 100 respondents each year. In 2005, ratings were: Excellent 5%, Good 14%, Satisfactory 45%, Poor 21%, Very Poor 15%. In 2010, ratings were: Excellent 28%, Good 39%, Satisfactory 17%, Poor 12%, Very Poor 4%.

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The pie charts compare Parkway Hotel’s customer service survey results taken by 100 guests in five categories in the years 2005 and 2010.

Overall, the customers satisfaction rate has increased with mostly positive answers in 2010 compared to 5 years earlier where the majority said the customer service was dissatisfactory.

In 2005, out of all the five categories the most common rating was “satisfactory” followed in the second place by “poor” hinting that customer service was not the defining feature of this hotel.

By 2010 the number of positive reviews rose with the “good” category being the most frequent answer with a 25% increase compered to the last survey.

In the end, it seems that Parkway hotel has invested a lot into Its customer service department during that 5 year period and the results indicate that the investment has paid off.

Word Count: 141

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Overall Band Score

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Vocabulary Complexity:
C2 - Complex
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Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 4

service: 4

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Task Response

The report effectively summarizes and compares the customer service ratings of Parkway Hotel between 2005 and 2010. The overview is clear, and the main trends are identified. To further enhance the response, consider including specific data points to support your claims and provide a more detailed comparison of the changes in each category. The report falls short of the required 150 words.

Coherence & Cohesion

The report is generally well-organized, with a clear introduction, overview, and specific details. However, the transition between paragraphs could be smoother. Consider using more varied cohesive devices to enhance the flow of ideas. For example, in the third paragraph, you could add a transition word or phrase to connect it more explicitly to the previous paragraph.

Lexical Resource

The vocabulary used is adequate and generally appropriate for the task. However, there's room to enhance the range and precision of word choice. For instance, instead of repeatedly using 'category,' consider synonyms like 'rating' or 'response.' Also, explore more sophisticated ways to describe the changes and trends observed in the charts.

Grammatical Range & Accuracy

The report demonstrates a reasonable command of grammar, but there are noticeable errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage. For example, 'customers satisfaction rate has increased' should be 'customer satisfaction rate has increased'. Review and correct these errors to improve the overall accuracy of your writing.

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