The pie chart compares how tourists rated their customer experience in the Parkway Hotel in 2005 and 2010.
Overall, the hotel managed to improve its customer service significantly, as the percentage of satisfied visitors increased, while the figures for negative reviews decreased.
In 2005, more than half of the customers, 64% to be exact, were happy with their visit to the Parkway Hotel, with the largest proportion (45%), labeling the service as “satisfactory”, but only 5% as “excellent”. In the next 5 years, the percentage of positive reviews grew, especially the figures for “good” and “excellent” reviews, amounting to 39% and 28% respectively. That year, the hotel had an 84% satisfaction rate, as a whole.
The proportion of negative reviews, on the other hand, declined. At the beginning, 36% of visitors left negative reviews. In 2010, however, it fell massively to 16%, representing a 20% decrease. The most noticeable drop was seen in the percentage of “very poor” reviews, decreasing from 15% to 4% over five years.