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The image contains two bar graphs, the top graph titled "Percentage of services arriving on time (actual and target)" shows the percentage of services arriving on time each year in blue bars for actual and orange bars for target from 1999 to 2003; the actual percentages are 83%, 83%, 85%, 83%, and 84%, while the target percentages are 85%, 85%, 85%, 85%, and 85% respectively. The bottom graph, titled "Number of complaints (per thousand passenger's journeys)", shows the number of complaints per thousand passenger journeys each year from 1999 to 2003, with the number of complaints being 120, 100, 40, 100, and 120 respectively.
Given the complexity of the image, the above description may not be entirely accurate.
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The chats illustrate the accomplishments of a bus company realting to regularity, both actual and target. Overall, it can be easily seen that, company have outraced the target only in the end of the period, in comparison to those years, in which the company could not reach the target at all. Number of complaints were fluctuating throughout the year.
In the 1999 and 2000 targetted percentage of services arriving on time was 86, while the actual arrival rate dropped from 85% in 1999 to 82% in 2000, which reflects biggest gap on the chart. the targetted arrival first dropped to 85% and then to around 84.5% in 2003.
Number of complaints, in 2000 sharply increased from approximately 70% to 100% in a year. However this percentage declined to around 83 percent in 2001, after a little diminution, number of complaints significantly rose up to around 140% and reaching it’s top in 2003 to 120%.
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