The pie charts illustrate the results of a survey about the service asking 100 hotel visitors and travelers at the Parkway Hotel over 5 years from 2005 to 2010. There is a breakdown by 5 rate categories.
Overall, customer satisfaction increased dramatically during the period. From satisfactory to good and excellent.
To begin with, in 2005, only 5% of hotel-goers rated the customer service as excellent. However, this figure rose to 28% in 2010. Moreover, guests rated the customer service in the hotel as good, and it tripled from 14% in 2005 to 39% in 2010.
On the contrary, the percentage of visitors who described the hotel’s customer service as poor decreased from 21% to only 12% in 2005 and 2010 respectively. Similarly, the proportion of people who considered the service to be very poor decreased from 15% to 4% over the 5-year period. The data on ‘satisfactory’ ratings in 2010 reflected that more and more people gave a positive response to the study in that year
