Band 6+: The charts below shows the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.

The first bar chart compares actual and target bus company services that arrived on time, and the accompanying second bar chart shows the number of complaints per one thousand passengers on these services. These observations were carried out between 1999 and 2003.

Overall, expectations were almost always higher than real results, with an exception of 2003. On the other hand, number of complaints saw a general upward trend, with a minor decline only in one year.

Focusing on the performance of a company, target in 1999 and 2000 were same (86%), while the actual percentage was at 85% and around 82.5%, respectively. 2001 and 2002 had similar results, both showing a target of 85% and achieving only approximately 84%. In 2003, however, the company reached their previous target (85%), but the goal was lower, at about 84.5%.

Turning to the feedback from passengers, 1999 had at around 70 complaints. In the subsequent year, it increased sharply to approximately 100. In 2001, however, it decreased slightly to around 90. In the following two years, it consistently grew, reaching roughly 120 in 2003.